RETURN BY MAIL
Returns using the prepaid shipping label included with your order:
- Attach the prepaid return label to the outside of the return package. The prepaid label can be found inside your original shipping package.
- Detach the completed RETURN FORM and place it inside the return package. Save the top portion for your records. Pack and seal the product securely.
- The return item(s) should be dropped off at the shipping carrier location that delivered the package.
- A refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days. A refund will be issued to the original form of payment.
If your package was shipped via TForce and you currently have a Canada Post return label, to facilitate the return process please be sure to complete the shipping information (Name and Address) as well as the order number in the Order Number Field indicated on the return label.
If you don't have a pre-printed return label, please call Customer Service at 833-817-1812.
Please note and keep the return tracking number until your account is credited. We advise taking a picture of this with your phone, so you'll have it handy.
Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. Refunds can only be posted to the credit card used to make the purchase, not to a different credit card.
We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that Timberland is not responsible for returns lost in transit.
Please note that purchases from timberland.ca cannot be processed in a Timberland® store - they must be returned via mail, using the return label that came with your shipment to the address on the packing slip.